职 务：无

职 称：讲师

学历/学位：博士

专 业：旅游管理

研究方向：管理学、酒店管理

教授课程：旅游消费者行为、服务营销实务、酒店公关实务

主要学习及工作经历：

2016.09-2019.06  华南师范大学，应用心理学专业，获教育学硕士学位

2020.09-2024.12 厦门大学，旅游管理专业，获管理学博士学位

2023.03-2024.03 受国家留学基金委资助，赴美国佛罗里达州立大学联培

2025.01-至今 云南财经大学旅游与酒店管理学院工作

主要科研成果：

论文：

1. Kong, Y., Chen, Q., & Zhou, X. (2025). How does perceived overqualification hinder employees’ intention to share knowledge? The International Journal of Human Resource Management, 36(6), 956–993. (SSCI, JCR Q1, IF 5.9, ABS 3)

2. Kong, Y., Kim, W., Zhou, X., Yang, Y. (2024). Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation. International Journal of Hospitality Management, 122, 103854. (SSCI, JCR Q1, IF 8.3, ABS 3)

3. Zhou, X., Yang, Y., Kong, Y.*（共一）, & Xu, Y. (2025). What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels. Journal of Hospitality and Tourism Technology, 1-26. (SSCI, JCR Q1, IF 6.9)

4. Cheng, B., Chen, M., Lin, H., & Kong, Y. (2026). Sincerity or hypocrisy? When and How illegitimate tasks influence hospitality employees’ emotional labor?. International Journal of Hospitality Management, 132, 104359. (SSCI, JCR Q1, IF 8.3, ABS 3)

5. Yang, Y., Xu, Y., Chen, S. X., Li, X., Kong, Y., & Zhou, X. (2025). Dining in the digital realm: understanding the spatial-temporal experience of wanghong restaurant and food. Food, Culture & Society, 1–22. (SSCI)

6. Cheng, B., Guo, G., Tian, J., Kong, Y. (2023). ‘I disdain the company of flatterers!’: How and when observed ingratiation predicts employees’ ostracism toward their ingratiating colleagues. Human Relations, 2024, 77(8), 1071-1107. (SSCI, JCR Q1, IF 5.4, FT50, ABS 4)

7. Cheng, B., Dong Y., Kong, Y., Shaalan, A., Tourky, M. (2023). When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees? Tourism Management, 96, 104693. (SSCI, JCR Q1, IF 12.4, ABS 4)

8. Cheng, B., Lin H., Kong, Y. (2023). Challenge or hindrance? How and when organizational artificial intelligence adoption influences employee job crafting. Journal of Business Research, 164, 113987. (SSCI, JCR Q1, IF 9.8, ABS 3)

9. Cheng, B., Guo, G., Kong, Y., Chen, R. (2023). How do observing employees react to customer incivility toward colleagues?. International Journal of Hospitality Management, 113, 103504. (SSCI, JCR Q1, IF 8.3, ABS 3)

10. Lin, H., Tian, J., Kong, Y., Gao, J. (2022). Impact of tour guide humor on tourist pro-environmental behavior: Utilizing the conservation of resources theory. Journal of Destination Marketing & Management, 25, 100728. (SSCI, JCR Q1, IF 7.4)

11. Chen, Q., Gao, W., Chen, B. B., Kong, Y., Lu, L., & Yang, S. (2021). Ego-resiliency and perceived social support in late childhood: a latent growth modeling approach. International Journal of Environmental Research and Public Health, 18(6), 2978. (SSCI, JCR Q1, IF 4.6)

12. 张淑雅,杨洋,杜芳娟,李雪莲, 孔雨柔. (2025). 城市蓝绿空间疗愈任务景观形成机理与量表开发. 地理科学进展, 44(5), 1036-1049. (CSSCI)

13. 邹颢然,周星,王正喜,陈凡, 孔雨柔. (2025). “一以贯之”还是“一反既往”？初始亲环境行为成本与亲环境行为跨期效应的关系研究. 旅游科学, 1-19.

14. 周星, 徐颖儿, 杨洋, 陈瑞, 涂青青, 孔雨柔. (2024). 浪漫或现实？网红餐饮模糊食物名称对购买意愿的影响. 旅游学刊, 40(02), 106-120. (CSSCI)

15. 杨洋, 蔡溢, 徐颖儿, 周星, 孔雨柔, 邹颢然. (2023). 消费者“网红”餐饮体验的时空过程与身体行为机制. 旅游学刊, 38(10), 49-63. (CSSCI)

16. 邓昕才, 何山, 吕萍, 周星, 叶一娇, 孟洪林, 孔雨柔.(2021). 职场排斥对员工家庭的溢出效应：归属需求和工作家庭区隔偏好的作用. 心理学报,53(10),1146-1160. (CSSCI, 心理学顶刊)

课题：

1. 云南省教育厅,科学研究基金项目-青年人才基础研究专项,人机交互中消费者内隐认知的形成机制与测量研究,2026-03至今,1万元,主持。

2. 国家自然科学基金委员会,地区科学基金项目,视频社交媒体旅游持续生成内容对用户粘性的双重曲线效应研究,2026-01-01至2029-12-31,27万元,参与。

3. 福建省科学技术厅,自然科学基金项目,价值共创视域下社区型景区组织氛围对居民服务行为的传导机制与效应研究,2021-11至2024-11,4万元,参与。